Ilah uses only lab grown, recycled, and Canadian minded
diamonds in her pieces. The type of diamond and its origin is noted for every
piece. Ilah carefully sources her gemstones to make sure they are free of human
rights abuse. All of the metals are recycled.

Many of our pieces are made to order and take about 3 to 4 weeks to ship. You can make special requests on ANY item. Do you need a more specific size like a 5 3/4? Want the piece made in 18K green gold? Send a email to let us know what you want.

Ilah is taking custom design appointments in the Sudbury studio until June 2022. The new Worcester store is set to open in the late fall of 2022.

All items that are Special Requests,
Custom Designs, or that have been altered in any way, including sizing, are
non-returnable, non-refundable.

Stock items, even those which are made just for you, are returnable within
14 days starting from the first day your package is out for delivery. Your
return must be received for processing within the 14 Day review period,
packaged securely and in unworn, undamaged condition. Re-sized rings are
non-refundable. Quarter sizes are always considered Special Requests and can
only be returned with authorization.

If a stock item/order is returned for a refund or
is canceled during production, your next purchase will qualify as a final sale.
If a subsequent order is placed during production of an
existing order, the subsequent order is considered a final sale. Size
alterations to orders currently in process will count as your one complimentary
re-sizing. Special Requests and Custom Designs can only be canceled within 24
hours of placing the order. After those 24 hours, the sale is final.