Skip to main content

FAQs and Policies

The last day for guaranteed Christmas delivery for pre-order and custom items is November 30th. We recommend ordering ready-to-ship pieces no later than Monday 12/18. Express shipping is recommended after 12/19.

If you order a pre-order piece after November 30th, we will still do everything in our power to get it to you for Christmas, but we cannot guarantee it will arrive in time.

Please use the notes section at checkout to let us know when you need a piece if it is not for Christmas. You can also request that your piece be gift wrapped.

The store is located at 218 Franklin Street in Worcester, MA directly across from the Union Station Parking garage.

We are open Wednesday through Saturday 11am till 7pm.

We will be open Sundays in December.

Sunday December 3rd we are open 9am till 5pm for our Stop after stArt event.

Sunday December 10th, 17th, and 24th we will be open 11am till 4pm.

Many of our pieces are made to order and take about 3 to 4 weeks to ship. Pre-order or Made-to-Order pieces that are sold through the website are not considered to be special orders and are returnable under our return policy.

You can make special requests on ANY item. Do you need a more specific size like a 5 3/4? Want the piece made in 18K green gold? Send an email to let us know what you want.

Any piece that we make in silver, we will make in gold. We do not make all of our gold pieces in silver.

iLAH offers several different types of metals. All of our standard metals with the exception of white gold are nickel free. White gold pieces
contain nickel. Nickel free white gold is available upon request. If you have questions about the content of any of our metals, please contact us.

Alloy- An alloy is a mix of metals. All karats of
gold less than 24K are alloys. 24K gold is pure gold. The karat number refers
to how many parts of 24 of the alloy are gold. So, 14K gold is 14 parts gold
and 10 parts other metals. Those other metals determine the color of the alloy.
Standard alloys include 10K, 14K, 18K, and 22K. 5K is a newer alloy with only
20% gold.

5K Yellow gold- iLAH wanted to offer a less expensive
gold colored option for the Words of Wisdom rings. 5K yellow gold is a gold alloy
that contains roughly 20% gold and has the look of a 10K to 14K yellow gold. It
is not plated, so the gold color is permanent and won’t wear off. Because it
does not have as much gold in it as a 10k or 14k, it will tarnish slightly over
time, but can be cleaned with a polishing cloth just like sterling silver. 5K
is a great option if you want the look of gold, but don’t plan wearing the
piece every day for the rest of your life, as it is not as durable as 14K
yellow. This is a newer alloy that has only been on the market for a few years.

14K yellow gold- 14K yellow gold is durable, does not
tarnish, and has a great yellow color. This is a better option than 5K yellow
gold if you want a piece that will last a lifetime.

14K white gold- 14K white gold is durable and light
in color. It has a slightly off-white color due to the very yellow color of the
gold it contains. Standard white gold is mixed with nickel to get its whiter
color. Nickel free white gold is made with palladium, a pure precious metal in
the platinum family. Because palladium is more expensive than nickel, there is
a cost difference between the two options. Some of our white gold pieces are
rhodium plated to make them look whiter, and some are left unplated, showing the
soft natural off-white color of white gold. Some refer to unplated white gold
as “antique white”.

14K gold- Available in rose, green, white, and nickel
free white. The different colors are created by the metals used to alloy the
gold. Green gold contains higher amounts of silver to produce the color. Rose
gold contains higher amounts of copper.

18K gold- Contains more gold than 14K. 18K yellow is
a richer yellow color than 14K. Available by request in yellow, rose, green,
white, brown, and nickel free white.

Nickel- Nickel is a metal that is a common allergen. Our
standard white gold contains nickel. Nickel free white gold is available at an additional

Palladium- a pure precious metal that is a member of
the platinum family of metals and is hypoallergenic. It is used to alloy with
gold to make nickel free white golds.

Platinum- Platinum is a pure precious metal that is
hypoallergenic. It is a grey-white color. It holds diamonds and gemstones exceptionally
well, and is a great choice for certain designs. Because it is softer than
white gold, it does not maintain a finish as well as white gold. It gets
scratched and dulls faster than white gold.

Rhodium- rhodium is a metal in the platinum family
that is used to make white gold look whiter. An electro plating process is used
to adhere thin layers of rhodium on top of white gold. As you wear a rhodium
plated piece, the plating will wear away, exposing the slightly more yellow/
off-white color of the white gold underneath. Because rhodium is an expensive
material, it adds cost to any piece it is applied to. If you have questions
about rhodium plating, please contact us.

Sterling silver- All of my silver pieces are sterling
silver, which is a silver alloy that is 92.5% pure silver mixed with another
metal for strength. My sterling is nickel free. All sterling will tarnish over time, and many of my
sterling pieces are artificially tarnished or antiqued to help details pop.
Sterling can be polished with polishing cloths found at most drug stores and
hardware stores. Sterling is a softer metal than white gold and will wear faster.
I do not offer all of my pieces in silver because some thinner and more delicate
pieces would not hold up well in silver. Anything I do offer in silver can be
made in gold.

The sizing of rings is often a tricky process. Many factors including air travel, spicy foods, alcohol and hot weather can dramatically influence finger size. Ilah Cibis Jewelry guarantees that rings will be the size ordered;however, we cannot guarantee the size of your finger.

It is usually a good idea to be sized a couple of times before ordering a ring, to determine an accurate size. If you believe that your hand may be swollen, we strongly suggest a ring order not be processed until an accurate size is determined, either by a visit to our Worcester store or by a reputable jeweler in your home city.

Most rings can be sized, however, certain rings where the design is entirely around the band (an eternity ring or channel set band) cannot be sized. Some rings can only be sized a limited amount up or down. Sizes beyond this range would require a custom made ring. Therefore, it is important to make sure that the correct size is being ordered from the beginning. Contact us prior to purchase if you have concerns about the ability to size the ring you would like to order.

We recommend you purchase your ring and have it shipped to you for approval.

After your ring is sized or special ordered it is a final sale.

In most cases, there is no charge for a first time sizing. If a ring is
being sized up or down two sizes or more, there may be an additional charge.

Special orders do not qualify for free first time sizing. Please call or email us for more information. 

If the size needs to be adjusted a second time, there will be an additional sizing fee. The customer is responsible for the shipping charge to and from
Ilah Cibis Jewelry for every ring sizing. We recommend that you always insure the shipment for the total cost of the piece.

Estimated delivery time for sizing's take approximately 2- 4 weeks.

All items that are Special Requests, Custom Designs, or that have been altered in any way, including sizing, are non-returnable, non-refundable.

Stock items, even those which are pre-orders made just for you, are returnable within 14 days starting from the first day your package is out for delivery. Your return must be received for processing within the 14 Day review period, packaged securely and in unworn, undamaged condition. Re-sized rings are non-refundable. Quarter sizes are always considered Special Requests and can only be returned with authorization.

If a stock item/order is returned for a refund or is canceled during production, your next purchase will qualify as a final sale.

If a subsequent order is placed during production of an existing order, the subsequent order is considered a final sale. Size alterations to orders currently in process will count as your one complimentary re-sizing. Special Requests and Custom Designs can only be canceled within 24 hours of placing the order. After those 24 hours, the sale is final.

Our warranty policy covers all of the jewelry purchased from Ilah Cibis Jewelry. This warranty covers all manufacturer defects in material or workmanship but does not cover neglect and abuse, natural wear and tear or stone loss over .20cts (this gets covered by your insurance).

Warranty exceptions and exclusions:

1. Any damage to jewelry caused by neglect, abuse or natural wear and tear. Damage, such as being hit or knocked, is easily detectable under magnification. For example, if a ring wears thin or prongs wear out due to neglect or natural wear and tear, the warranty is considered void. Additionally, if a ring becomes out of round and thus causes stones to fall out, this could be due to damage to the bottom of the ring when being worn. 

2. Any jewelry that has been repaired by another jeweler. We cannot be held responsible for merchandise that has been worked on by another jeweler. 

3. The loss of a stone over .2 carats. Larger stones (over .20cts) can be covered by your insurance if you have submitted it for coverage with an appraisal. If you need to have a stone like this replaced, please go through your insurance company first.  

4. Damage to your center stone.
While diamond is the hardest mineral on earth, it is still subject to breaking or chipping. All other stones that are lower on the hardness scale are subject to damage from regular wear. Please be aware of this when choosing your center stone. 

If you need to return merchandise due to defects, please contact us.  Once merchandise is received, we will carefully examine the defected merchandise and determine if the above criteria is met. Once approved, we will begin the repair on your item.  

Ilah Cibis Jewelry reserves the right to reject any returns that do not comply with the conditions stated above.

If you want your jewelry to last, just like everything else in life, it requires proper care. Jewelry has a lifespan and will not last forever if you wear it, and we want you to wear and enjoy it!! While diamonds are uniquely durable and can be recovered from pieces that are a hundred years old and reused, metal that is regularly worn will wear down over time. Pieces that get a lot of wear and tear, like rings, will not last as long as pieces like earrings.

Please have reasonable expectations about the durability of your jewelry.

We do our best to make durable, wearable pieces of jewelry, but jewelry that is designed to be delicate is also beautiful. However, designs that are delicate or dainty are inherently fragile and will not last as long as pieces that are heavier. We highly recommend that you take your jewelry off when you sleep, do chores (such as washing dishes or gardening), and exercise. Treating your jewelry with care will help in last longer.

If worn on a regular basis your jewelry will wear. Prongs holding stones will eventually, over time, thin and require repair. This is a natural process. Just like you can’t drive your car for 10 years without any maintenance, you cannot wear a ring for 10 years without maintenance. We recommend getting your pieces cleaned and checked for wear on a regular basis. Most wear related issue can be spotted by a trained jeweler long before they become

We recommend that you keep your jewelry away from chemicals. Exposure to chemicals can damage or discolor precious metals (gold, silver, platinum) and may harm some colored gems. Even everyday substances like hairspray, lotion, sunscreen, perfume or other cosmetics can contain chemicals that will permanently damage the surface of delicate or porous gems (like turquoise).

Fine jewelry should be removed before diving into a chlorinated swimming pool or before using household cleaners. Many of these cleaners contain ammonia,
which can be too harsh for delicate gems. Chlorine bleach, another common household solvent, can pit or damage gold alloys. Standard 14K white gold is
particularly at risk to damage from chlorine because chlorine dissolves nickel.

Do not wear standard white gold pieces in pools or hot tubs, even if they are salt water chlorinated.

Most colored gems and diamonds can be cleaned with
warm water, mild dish soap (no detergents) and a soft brush, such as a soft bristle tooth brush. Do not use tooth paste on your jewelry as it can be too abrasive for some materials, and it often gets stuck in parts of your jewelry
and can be difficult to remove later.

Diamonds and other gemstones are measured by the Mohs scale. It runs from 1 (hardest) down to 1 (softest). Normally a diamond will last many lifetimes. The diamond measures at a 10 on the Mohs scale being the world’s hardest substance, but hard does not mean indestructible. If hit just the right way, they can be chipped, scratched or even split in half. Anytime that a diamond comes in contact with a hard surface, it is at risk. All other gems are lower on the Mohs scale and subject to more wear and damage.

We recommend soft polishing cloths for all of our metal jewelry. Do not dip any of our pieces in tarnish removing jewelry cleaner, especially antiqued pieces of silver. Tarnish removing dips can damage the finish of the metal.
Metal jewelry left in some cleaners, even for short periods of time can be severely damaged.

Please visit our Custom Design page for more information and to send in a request.

I will continue to service pieces that I made when I was in Sudbury, which includes cleaning, polishing, and repairs to my older work. I will not be offering repair services on anything sold before January 1st, 2020 that I did not make in its entirety. It was a pleasure working with you for 15 1/2 years. I hope you will visit the new location. If you need jewelry repairs, I recommend Sheldon's Jewelers in Framingham and Stardust Jewelers in Framingham.

iLAH is a jewelry brand, not a full service jewelry store. We sell iLAH products, most of which can be viewed on this site. We repair and service our own products.

We don't buy gold or any other jewelry. We don't sell estate jewelry or jewelry made from other manufactures with the exception of a few other local artists. We don't offer repairs on anything we didn't make.

We sell the chains that are shown with our pendants, but do not carry a selection of other chains.

View our Custom Design page for more information about those services.

Possibly.... visit our custom design page for more information.

Your Cart

Your cart is currently empty.
Click here to continue shopping.
Thanks for contacting us! We'll get back to you shortly. Thanks for subscribing Thanks! We will notify you when it becomes available! The max number of items have already been added There is only one item left to add to the cart There are only [num_items] items left to add to the cart