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FAQs and Policies

The Worcester store will be located in the Canal District of
Worcester near Union Station and will open in late 2022.

Many of our pieces are made to order and take about 3 to 4
weeks to ship. You can make special requests on ANY item. Do you need a more specific size like a 5 3/4? Want the piece made in 18K green gold? Send an email to let us know what you want.

Any piece that we make in silver, we will make in gold. We do not make all of our gold pieces in silver.

The sizing of rings is often a tricky process. Many factors including air travel, spicy foods, alcohol and hot weather can dramatically influence finger size. Ilah Cibis Jewelry guarantees that rings will be the size ordered;however, we cannot guarantee the size of your finger.

It is usually a good idea to be sized a couple of times before ordering a ring, to determine an accurate size. If you believe that your hand may be swollen, we strongly suggest a ring order not be processed until an accurate size is determined, either by a visit to our Worcester store or by a reputable jeweler in your home city.

Most rings can be sized, however, certain rings where the design is entirely around the band (an eternity ring or channel set band) cannot be sized. Some rings can only be sized a limited amount up or down. Sizes beyond this range would require a custom made ring. Therefore, it is important to make sure that the correct size is being ordered from the beginning. Contact us prior to purchase if you have concerns about the ability to size the ring you would like to order.

We recommend you purchase your ring and have it shipped to you for approval.

After your ring is sized or special ordered it is a final sale.

In most cases, there is no charge for a first time sizing. If a ring is
being sized up or down two sizes or more, there may be an additional charge.

Special orders do not qualify for free first time sizing. Please call or email us for more information. 

If the size needs to be adjusted a second time, there will be an additional sizing fee. The customer is responsible for the shipping charge to and from
Ilah Cibis Jewelry for every ring sizing. We recommend that you always insure the shipment for the total cost of the piece.

Estimated delivery time for sizing's take approximately 2- 4 weeks.

All items that are Special Requests,

Custom Designs, or that have been altered in any way, including sizing, are non-returnable, non-refundable.

Stock items, even those which are made just for you, are returnable within 14 days starting from the first day your package is out for delivery. Your return must be received for processing within the 14 Day review period, packaged securely and in unworn, undamaged condition. Re-sized rings are non-refundable. Quarter sizes are always considered Special Requests and can only be returned with authorization.

If a stock item/order is returned for a refund or is canceled during production, your next purchase will qualify as a final sale.

If a subsequent order is placed during production of an existing order, the subsequent order is considered a final sale. Size alterations to orders currently in process will count as your one complimentary re-sizing. Special Requests and Custom Designs can only be canceled within 24 hours of placing the order. After those 24 hours, the sale is final.

Our warranty policy covers all of the jewelry purchased from Ilah Cibis Jewelry. This warranty covers all manufacturer defects in material or workmanship but does not cover neglect and abuse, natural wear and tear or stone loss over .20cts (this gets covered by your insurance).

Warranty exceptions and exclusions:

1. Any damage to jewelry caused by neglect, abuse or natural wear and tear. Damage, such as being hit or knocked, is easily detectable under magnification. For example, if a ring wears thin or prongs wear out due to neglect or natural wear and tear, the warranty is considered void. Additionally, if a ring becomes out of round and thus causes stones to fall out, this could be due to damage to the bottom of the ring when being worn. 

2. Any jewelry that has been repaired by another jeweler. We cannot be held responsible for merchandise that has been worked on by another jeweler. 

3. The loss of a stone over .2 carats. Larger stones (over .20cts) can be covered by your insurance if you have submitted it for coverage with an appraisal. If you need to have a stone like this replaced, please go through your insurance company first.  

4. Damage to your center stone.
While diamond is the hardest mineral on earth, it is still subject to breaking or chipping. All other stones that are lower on the hardness scale are subject to damage from regular wear. Please be aware of this when choosing your center stone. 

If you need to return merchandise due to defects, please contact us.  Once merchandise is received, we will carefully examine the defected merchandise and determine if the above criteria is met. Once approved, we will begin the repair on your item.  

Ilah Cibis Jewelry reserves the right to reject any returns that do not comply with the conditions stated above.

If you want your jewelry to last, just like everything else in life, it requires proper care. Jewelry has a lifespan and will not last forever if you wear it, and we want you to wear and enjoy it!! While diamonds are uniquely durable and can be recovered from pieces that are a hundred years old and reused, metal that is regularly worn will wear down over time. Pieces that get a lot of wear and tear, like rings, will not last as long as pieces like earrings.

Please have reasonable expectations about the durability of your jewelry.

We do our best to make durable, wearable pieces of jewelry, but jewelry that is designed to be delicate is also beautiful. However, designs that are delicate or dainty are inherently fragile and will not last as long as pieces that are heavier. We highly recommend that you take your jewelry off when you sleep, do chores (such as washing dishes or gardening), and exercise. Treating your jewelry with care will help in last longer.

If worn on a regular basis your jewelry will wear. Prongs holding stones will eventually, over time, thin and require repair. This is a natural process. Just like you can’t drive your car for 10 years without any maintenance, you cannot wear a ring for 10 years without maintenance. We recommend getting your pieces cleaned and checked for wear on a regular basis. Most wear related issue can be spotted by a trained jeweler long before they become
critical.  

We recommend that you keep your jewelry away from chemicals. Exposure to chemicals can damage or discolor precious metals (gold, silver, platinum) and may harm some colored gems. Even everyday substances like hairspray, lotion, sunscreen, perfume or other cosmetics can contain chemicals that will permanently damage the surface of delicate or porous gems (like turquoise).

Fine jewelry should be removed before diving into a chlorinated swimming pool or before using household cleaners. Many of these cleaners contain ammonia,
which can be too harsh for delicate gems. Chlorine bleach, another common household solvent, can pit or damage gold alloys. Standard 14K white gold is
particularly at risk to damage from chlorine because chlorine dissolves nickel.

Do not wear standard white gold pieces in pools or hot tubs, even if they are salt water chlorinated.

Most colored gems and diamonds can be cleaned with
warm water, mild dish soap (no detergents) and a soft brush, such as a soft bristle tooth brush. Do not use tooth paste on your jewelry as it can be too abrasive for some materials, and it often gets stuck in parts of your jewelry
and can be difficult to remove later.

Diamonds and other gemstones are measured by the Mohs scale. It runs from 1 (hardest) down to 1 (softest). Normally a diamond will last many lifetimes. The diamond measures at a 10 on the Mohs scale being the world’s hardest substance, but hard does not mean indestructible. If hit just the right way, they can be chipped, scratched or even split in half. Anytime that a diamond comes in contact with a hard surface, it is at risk. All other gems are lower on the Mohs scale and subject to more wear and damage.

We recommend soft polishing cloths for all of our metal jewelry. Do not dip any of our pieces in tarnish removing jewelry cleaner, especially antiqued pieces of silver. Tarnish removing dips can damage the finish of the metal.
Metal jewelry left in some cleaners, even for short periods of time can be severely damaged.

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